Legal
Return & Refund Policy
We stand behind every batch. Here is how returns and refunds work.
Last updated: September 2026
Unopened retail orders
Unopened, undamaged retail product may be returned within 14 days of delivery for a refund of the product price. Return shipping is the customer's responsibility unless the error was ours.
Damaged, incorrect or short shipments
Contact support within 72 hours of delivery with photos of the package and contents. We will replace the product or refund it in full, including shipping.
Wholesale orders
Bulk and wholesale purchases are final sale once the seal is broken, except for verified quality defects or documented weight discrepancies reported within 72 hours of delivery. Approved wholesale claims are resolved with replacement product or account credit.
Refund timing
Approved refunds are issued to the original payment method and typically post within 5–10 business days.
Non-returnable
For safety and compliance reasons, opened consumable product, clearance lots and custom or private-label runs cannot be returned.